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Dynamic Media PlayerOne

PlayerOne Support

Soundtrack Your Brand Streaming Player

by Dynamic Media

  

Most Common Support Documents

PlayerOne Installation Guide
How to Connect to Your Network
Messaging Quick Start Guide
Soundtrack Portal Support

All the support you need,
all in one place

Factory Reset

  1. Connect the player to a power-supply.
  2. Connect the player to internet with a wired connection.
  3. Remove the RCA cable from the AV port (back of the player).
  4. Insert a pin / paper-clip into the AV port and push the reset button that is inside the AV port.
  5. The player will power-off and reboot.
  6. Plug the RCA cable back into the AV port.
  7. Within 5 minutes of reboot, the player will update itself and start playing music.

Messaging Portal Quick Start

  1. Log in to the customer portal
  2. Access the messaging center
    • Click on messaging center in the left menu to expand the messaging menu
  3. Upload messages to the portal
    • Click on the messages menu to upload your messages to the portal
  4. Create a schedule
    • Click on schedules to create a week-long schedule of messages
  5. Assign schedule to your locations
    • From the schedules menu, click the play button to assign the schedule to your locations

Connect PlayerOne

to your network

PlayerOne can connect to your network via a wired ethernet cable or wirelessly via Wi-Fi. PlayerOne also supports DHCP and Static IP addressing.

Full Network Connection Guide

Wired

  1. Connect the Ethernet Cable
    • Connect one end of the included Ethernet cable to the PlayerOne, and the other end to your data network.
  2. Connect the Power Cable
    • Upon connection to power a blue light will illuminate, and the screen will display the word “boot.”

    • A network icon will appear on player to indicate a successful network connection
    • Note: The player may display codes (E01, E02, etc.) as it progresses through the initial update process. This is normal.
  1. Connect to your audio system
    • Use the provided audio cable (3.5mm to RCA) to connect your PlayerOne to your audio system.
  1. Connect the Ethernet Cable
    • Connect one end of the included Ethernet cable to the PlayerOne, and the other end to your data network.
  2. Connect the Power Cable
    • Upon connection to power a blue light will illuminate, and the screen will display the word “boot.”
  3. Create your Static IP file and connect to PlayerOne
    1. Get a USB flash drive and delete all files so it is blank
      1. Log on to PlayerOne Static IP Setup this is where you will create your configuration file
      2. Select > Ethernet > Static
      3. Fill in all the required fields
      4. Click > Download File and save the file to your USB flash drive.
    2. This will create a file named network.json.
  1. Connect the flash drive to the blue USB port on the side of the PlayerOne.
    • NOTE: The json file must be the only file on the flash drive.
  2. The LED display screen will first display the letters “PASS” and then display the network icon in about 30 – 45 seconds.

Wireless

  1. Connect the Power Cable
    • Upon connection to power a blue light will illuminate, and the screen will display the word “boot.”
  2. Create your Wi-Fi configuration file and connect to PlayerOne
    1. Get a USB flash drive and delete all files so it is blank.
      1. Log on to PlayerOne Static IP Setup this is where you will create your configuration file
      2. Select > Wi-Fi > Dynamic
      3. Fill in all the required fields
      4. Click > Download File and save the file to your USB flash drive.
        • This will create a file named wifi.json. This file contains the information your player need to connect to your Wi-Fi network.
  3. Insert the USB drive that contains json file into the blue USB port on the side of the PlayerOne.
    1. NOTE: The json file must be the only file on the flash drive.
  4. The LED display screen will first display the letters “PASS” and then display the wifi icon in about 30 – 45 seconds. 
  1. Connect the Power Cable
    • Upon connection to power a blue light will illuminate, and the screen will display the word “boot.”
  2. Create your Wi-Fi file and connect to PlayerOne
    1. Log on to PlayerOne Static IP Setup this is where you will create your configuration file
      1. Select > Wi-Fi > Static
      2. Fill in all the required fields
      3. Click > Download File and save the file to your USB flash drive.
        • This will create a file named wifi.json. This file contains the information your player need to connect to your Wi-Fi network.
  3. Insert the USB drive that contains json file into the blue USB port on the side of the PlayerOne.
    1. NOTE: The json file must be the only file on the flash drive.
  4. The LED display screen will first display the letters “PASS” and then display the wifi icon in about 30 – 45 seconds.
  1. Access the PlayerOne Diagnostics Portal
  2. Connect the player to a monitor (HDMI Port on Player)
  3. Connect a USB mouse to the player (front USB port on side of player)
    • Once player boots up …
    • Go to Network > Network & Internet > see all > Select your Wi-Fi network
  4. Unplug and reconnect the player.
    • Once restarted, you will see the “Wi-Fi” indicator will illuminate on the player LED and you will be connected to your Wi-Fi network.

Setting the Time Zone

  • Open a text editor and create a new file called ntp.json.
    {    “ntp_domain_name”: “”,
    “time_zone”: “”
    }
  • • Specify the NTP domain name and/or Time Zone in the format shown above and save the file to a USB drive as ntp.json file.
  • Insert the USB drive that contains the ntp.json file into the blue USB port.
  • The LED display screen will first display the letters “PASS”. Please wait for 30 – 45 seconds and then remove the USB drive.

Manual Configuration

  1. Open a text editor and create a new file.
  2. Specify your network information in the format shown below and save the file to a USB drive as network.json file.

    3. {
    “ethernet_static_ip”: “”,
    “ethernet_static_netmask”: “”,
    “ethernet_static_gateway”: “”,
    “ethernet_static_dns1”: “”,
    “ethernet_static_dns2”: “”
    }

  3. Insert the USB drive that contains the network.json file into the blue USB port.
  4. The LED display screen will first display the letters “PASS,” and then display the network icon in about 30 – 45 seconds.
  1. Open a text editor and create a new file.
  2. Specify your network information in the format shown below and save the file to a USB drive as wifi.json file.
    {  “wifi_network_name”: “”,
    “wifi_security_key_password”: “”,
    “wifi_security_type”: “WPA-WPA2-PSK”,
    “wifi_static_ip”: “”,
    “wifi_static_netmask”: “”,
    “wifi_static_gateway”: “”,
    “wifi_static_dns1”: “”,
    “wifi_static_dns2”: “”
    }
  1. Specify your network information in the format shown above and save the file to a USB drive as wifi.json file.
  2. Insert the USB drive that contains the wifi.json file into the blue USB port.
  3. The LED display screen will first display the letters “PASS” and then display the letters WIFI in about 30 – 45 seconds.
  1. Add {} to the top of an empty text file save the file to a USB drive as network.json file.
  2. Insert the USB drive that contains the network.json file into the blue USB port.
  3. The LED display screen will first display the letters “PASS” and then display the network icon in about 30 – 45 seconds.

Support Videos

Music Scheduling

Create custom weeklong schedules by dragging and dropping playlists into the calendar. The music will automatically change to the playlists on the day and time you select.

Explicit Music Filter

Activate the Explicit Lyrics Filter to block all explicit songs at all locations

Need help with Soundtrack?

VIEW SOUNDTRACK SUPPORT

player features

MEET THE PLAYER ONE

display screen
antenna
power input
audio port
ethernet port
network indicator

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