Factory resetting any of your Sonos products is not recommended and should not be done in an attempt to resolve an issue.

If you’re experiencing an issue with one or more of your Sonos players, check the articles listed below for steps to resolve them.

If none of these steps help resolve the issue, or do not pertain to the issue you’re having, we ask that you contact Sonos customer care before proceeding.

What is the difference between factory resetting or rebooting a Sonos player?

Factory resetting and simply rebooting your Sonos player or product are very different things. Factory resetting your Sonos player will completely wipe any stored information from the player, where as rebooting the Sonos player just powers it off and on while preserving the data.

Factory resetting is typically done when you are transferring ownership of the player or want to register the player to a different email address. Rebooting the player is done if you’ve replaced your router or move a player from one location in your home to another.

How to reboot your Sonos player

To reboot a Sonos player:

  1. Simply remove the power cord from the wall outlet or from the back or bottom of the Sonos player.
  2. Wait about 10 seconds for the unit to completely power off and then plug the player back in.
  3. Allow 1 minute for the player to boot back up.

If the player was previously setup, it should automatically rejoin when the boot sequence is complete.

How to factory reset your Sonos player

Factory resetting is most commonly used when it is necessary to register the Sonos system to a different email address or to completely wipe all saved data from a player, such as music services, Sonos playlists, and music library shares. This information cannot be restored.

If you understand that risk and still wish to factory reset your player, follow the steps below.

Play:1, Play:3, Play:5 (gen1), Connect, Connect:Amp, and Playbar:

  1. Unplug the power cord from the electrical wall outlet.
  2. Press and hold the Play/Pause button while simultaneously plugging the power cord back into the electrical wall outlet.
  3. Continue holding the Play/Pause button until the light begins flashing amber and white.
  4. Once reset, the light will flash green indicating the product has been reset and can be added back to your Sonos household.

Sonos One, Play:5 (gen2), Boost, Bridge, Sub, Playbase, and Beam:

  1. Unplug the power cord from the electrical wall outlet.
  2. Press and hold the Connect button while simultaneously plugging the power cord back into the electrical wall outlet.
  3. Continue holding the Connect button until the light begins flashing amber and white.
  4. Once reset, the light will flash green, indicating the product has been reset and can be added back to your Sonos household.